Feedback and complaints

At Fraser Shores, we value your feedback, and take all compliments, complaints and general feedback about our services and employees seriously. Your feedback will be managed fairly, promptly, respectfully and sensitively and without prejudice and retribution.

Not only do we value your feedback, we rely on it to continue to improve our service to you.

Fraser Shores is proud to be a signatory to the Retirement Living Code of Conduct, an initiative of the Retirement Living Council and Leading Age Services Australia. The Code of Conduct aims to maintain high and consistent standards that serve to meet and exceed the expectations of residents, stakeholders and the broader community. You can download the Code of Conduct below.